MEMBERSHIP TERMS

Membership Terms & Cancellation Policy

Effective August 8, 2026

These terms apply to Essential Care, Home Care Plus, and Complete Home Care memberships offered by Hughes Home Care & Solutions.

1. Month-to-month membership

Your membership is month-to-month. It renews automatically each month until canceled. There is no 12-month commitment.

2. Recurring billing

Your selected monthly membership fee is charged through Square when you enroll and automatically each month thereafter until cancellation. You authorize recurring charges to the payment method used at checkout.

3. Cancellation

You may cancel at any time. To prevent the next recurring charge, request cancellation before your next billing date. Cancellation stops future recurring charges and future membership benefits. Payments already processed are generally nonrefundable, except where required by law.

4. Scheduled visits

Memberships are designed around four scheduled home-care visits per year, generally spaced quarterly. Scheduling is subject to availability, service area, weather, access to the property, and other reasonable operating conditions.

5. Included services and materials

Each plan includes only the services and standard materials described for that plan. Specialty, premium, unusually sized, higher-cost, or out-of-scope materials and work may require an additional charge. Additional work will be discussed before it is performed when practical.

6. Service limitations

Membership does not include work that requires a license, permit, specialized trade contractor, or work outside the scope offered by Hughes Home Care & Solutions. Unsafe or inaccessible conditions may require rescheduling or referral.

7. Changes to a plan

If pricing or material plan terms change, Hughes Home Care & Solutions will provide reasonable notice before the change applies to future billing. You may cancel before the change takes effect.

8. Contact and cancellation requests

For membership questions or cancellation requests, contact Hughes Home Care & Solutions at 256-344-1133 or use the contact form on the website.

These terms are intended to clearly explain the membership program and are not a substitute for legal advice. Consumer rights that cannot legally be waived remain unaffected.